A BDC that sets more appointments without adding headcount
What is improve BDC appointment set rate?
A BDC appointment set rate improves when every lead gets an immediate reply, every buyer gets a specific time offered, and every pricing question reaches a human fast. Hannah by Quantum Connect AI does the first two automatically and routes the third to a manager by text, so BDC agents spend their time on buyers who are ready to talk.
The problem
- BDC agents spend most of their day on first attempts that never connect.
- Appointment offers are vague. 'When works for you?' sets fewer appointments than 'Tuesday at 4 or 6?'
- Turnover means the process lives in people's heads, not in the system.
How Hannah handles it
- 1
Hannah takes first contact
Agents stop dialing cold leads. Hannah replies to every lead and starts the conversation.
- 2
Specific times, always
Hannah offers two concrete slots inside store hours and confirms one.
- 3
Warm handoff
Buyers who want a person get one. The agent sees the full thread and the booked slot.
- 4
Proof on the board
Lead, booked, confirmed and shown status updates in real time on the appointment board.
What you can measure
- Agents work warm conversations instead of cold attempts
- Consistent appointment offers on every lead
- Set, confirm and show rates measured per agent and per store
Run the numbers for your store with the free Appointment Rate Calculator.
Questions about this
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